Our policy in one line
If the product arrives damaged, wrong, or unopened and unwanted, you have 7 days from delivery to tell us and we will make it right.
What we accept
- Damaged or leaking on arrival. Full replacement or refund. Send a photo and we will not ask you to return it.
- Wrong item or size sent. We collect it and send the right one at our cost.
- Unopened and unused. Returnable within 7 days with the seal intact. Return shipping is yours to cover.
What we cannot accept
- Opened bottles, for hygiene reasons, unless the product is faulty.
- Requests made more than 7 days after delivery.
- “It did not work for me” within the first few weeks. Hair simply does not respond that fast. Talk to us instead and we will help you adjust how you are using it.
How to start a return
Email us with your order number and a photo if the item is damaged. We respond within one working day and arrange collection or refund from there. Refunds are issued by the original payment method, or by bank transfer for Cash on Delivery orders, within 7 working days of the return being approved.